Did you know that even the pushiest, picky, high maintenance or micromanaging clients want to let go of control? They really do. However, they’re looking for something to remove their fear of something going wrong. This is where your standard process for communication comes into play. When you have a standard, consistent process you use with clients, it helps establish trust. It also provides helpful boundaries. In this episode, Angela and her lead consultant Alison will share how to communicate and stick to your process so new clients get a great experience (even if they’re ignoring the process themselves).