Customer service is essential to any business and the wedding industry is no different; but, sometimes saying ‘no’ is just as important as saying ‘yes.’ In today’s episode, I describe two experiences and lessons I’ve learned: 1) why client satisfaction means being a co-conspirator in a bride’s secret and 2) what holding personal items will do to your wallet. Together with Alison Burry, my podcast co-host and event consultant, we will make it clear that saying ‘yes’ and saying ‘no’ are equally important in the event planning business.
Having a stellar band or DJ that gets guests engaged and keeps the energy levels high is essential to any successful event. However, what happens when the entertainment is skilled with events but not specifically weddings? This week, celebrity wedding planner and event designer, Angela Proffitt, shares her experience working with one of the premiere live bands in the southeast. Together with her podcast co-host and senior event consultant, Alison Burry, they unveil how to guarantee the musical entertainment perfectly executes every reception. You will discover what questions to ask upfront, how to set expectations, and ultimately how to wow clients by delivering an entertainment experience unlike any other.
What do you do when the forecast predicts sun but you get rain instead? On today’s podcast, Angela is joined by her team's senior event consultant Alison Burry to address how to handle wacky weather. Listen in to hear how they remedied the situation when an outdoor reception venue flooded the night before a wedding! From setting up early and preparing a solid backup plan to becoming familiar with the area and having a list of local vendors who can offer advice in a pinch, Angela offers tips to help you be prepared come rain or shine.
Pinterest has made wedding planning a blast for brides, friends, and family alike, but what happens when a DIY project doesn’t quite go as expected? In today’s episode, celebrity wedding planner, Angela Proffitt, describes her experience with a bride and her overload of DIY projects. Together with Alison Burry, her podcast co-host and and event consultant, they share how they handled the bride’s expectations and DIY additions to the wedding. After this episode, you will understand the value of setting expectations with DIY projects in the beginning of the relationship and reminding clients of the importance of communication and trust.
Every professional in the hospitality industry knows that weather is unpredictable and that you always need a backup plan, but what happens when your backup plan isn’t enough? That’s where Angela and her team found themselves at an outdoor wedding in late spring. They prepared for rain but not freezing temperatures. With a combination of resourcefulness, determination and a little bit of technology, the guests were warm and the bride and groom were thrilled. Listen to the full episode to hear the story and discover how you can prepare for even the oddest situations.
Nothing has the potential to affect your plans for an event or wedding like being improperly staffed. Whether it’s an event with activities spreads across four locations or a centrally-located wedding requiring you to flip the room in under 40 minutes, you need the right people with you on-site to deliver a great experience to your client and their guests. In episode three of Weddings Unveiled, Angela Proffitt and her senior event consultant Alison Burry share how to properly staff for the day of an event, process challenges with team members during setup, and prepare to flip a room between the ceremony and reception. With these tips, you’ll find it easier to balance your client’s unique, creative ideas with each event’s regular, on-site responsibilities.
Have you ever seen an a wedding reality TV show on TLC, Bravo or WETV and wished you could be a featured planner or designer on the show? In today’s episode, Angela takes you behind the scenes of her first experience with a television production and shares how the drama can stand in the way of designing a great event. With the help of her podcast host and communication and event consultant, Alison, Angela reveals how you can protect yourself and your relationships while being featured on television. Listeners will also discover the value of doing research and selecting opportunities that align with their brand and ideal clientele.
In this introductory episode, celebrity wedding planner and event extraordinaire, Angela Proffitt, tackles a tough, yet recurring challenge for anyone in the event industry – how to respond when there’s interpersonal conflict between two invited guests. Together with her communication and event consultant, Alison Burry, Angela discusses how to protect your clients, respect their guests and leverage your vendors to prevent conflicts from boiling over. After this episode, listeners will understand how to defuse a tense situation before it has an opportunity to escalate and be reminded that taking care of yourself is a great strategy for better serving clients.