As event planning professionals, our first instinct is to help everyone that walks through our door. However, over the years I’ve learned this simple truth: You can’t be everything to everybody. I learned this lesson a few years ago when I worked with a bride who fell outside the lines of my ideal client profile. I knew it wasn’t the right fit, but I wanted to try and help her anyway. In the end, the experience wasn’t good for either of us.
Customer service is essential to any business and the wedding industry is no different; but, sometimes saying ‘no’ is just as important as saying ‘yes.’ In today’s episode, I describe two experiences and lessons I’ve learned: 1) why client satisfaction means being a co-conspirator in a bride’s secret and 2) what holding personal items will do to your wallet. Together with Alison Burry, my podcast co-host and event consultant, we will make it clear that saying ‘yes’ and saying ‘no’ are equally important in the event planning business.
Having a stellar band or DJ that gets guests engaged and keeps the energy levels high is essential to any successful event. However, what happens when the entertainment is skilled with events but not specifically weddings? This week, celebrity wedding planner and event designer, Angela Proffitt, shares her experience working with one of the premiere live bands in the southeast. Together with her podcast co-host and senior event consultant, Alison Burry, they unveil how to guarantee the musical entertainment perfectly executes every reception. You will discover what questions to ask upfront, how to set expectations, and ultimately how to wow clients by delivering an entertainment experience unlike any other.
What do you do when the forecast predicts sun but you get rain instead? On today’s podcast, Angela is joined by her team's senior event consultant Alison Burry to address how to handle wacky weather. Listen in to hear how they remedied the situation when an outdoor reception venue flooded the night before a wedding! From setting up early and preparing a solid backup plan to becoming familiar with the area and having a list of local vendors who can offer advice in a pinch, Angela offers tips to help you be prepared come rain or shine.